I received the item in a timely matter but it did not work. I reached out to the company twice for help and never heard back. I will not purchase anything from here again.
We have no record of any emails, please contact us here: https://www.tenga.co/contact/ Please also note that one battery should have + upwards, the other -. (there is a small diagram on the lip where the batteries go)
iroha RIN KOGANÉ