Shipping and Delivery
Deliveries during Holiday Season 2024
Due to congestion in the postal system, we expect significant delays during this Holiday Season from December 2024 through early January 2025.
We advise customers to order ahead of time this year, and ask for your kind understanding that orders may take longer than usual to arrive.
To ensure that your orders arrive by December 24, please refer to the Shipping Deadlines below.
| Destination | Order Deadline |
| Canada, US Bases Overseas and Other US Territories | December 9 |
| US East Coast (Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia) | December 16 |
| US Mid-West & South (Alabama, Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin) | December 17 |
| US West Coast (Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming) | December 18 |
| Alaska, Hawai'i | December 19 |
Planned Holiday Closures
Our warehouse will be closed for the holidays on December 25, December 31 and January 1. Orders received during on these dates will not be dispatched until the next following business day.
We thank you for your kind understanding.
For any questions about deliveries this Holiday Season, please feel free to contact our Customer Service team.
[Important] Canada Post Strikes
Due to ongoing Canada Post strikes, in order to maintain our high levels of service TENGA STORE USA will be dispatching all orders to Canada via UPS for the foreseeable future.
Please rest assured that regular shipping times and order deadlines for the Holiday Season will not be affected.
However, due to the change in carrier, additional fees may be incurred when receiving your package.
Thank you for your kind understanding.
Discreet packaging
All orders from TENGA STORE USA will be shipped out in a discreet brown box. No TENGA branding or logo will be visible on the box itself. The return addressee on the shipping label will be shown as "TENGA USA INC."
Order Processing
After placing the order, you will receive an order confirmation notification.
Orders are processed within 36 hours from receipt, during working hours (10:00 am - 4:00 pm PST), or the following working day. Please note that no orders are dispatched on Saturdays, Sundays, or Public Holidays.
Once dispatched, you will receive a dispatch notification including your tracking number.
Please note that inclement weather, accidents, disasters, high order volume, etc. can affect delivery times.
Shipping Costs & Free Shipping Offers
TENGA STORE USA offers shipping to the United States and Canada at the following rates:
| Country | Shipping Fee | Free shipping from... |
| USA* | $10 | $75 |
| Canada** | $20 | $75 |
* Alaska, Hawaii, and territories offer free shipping from $75
** Duties, taxes and customs fees may be charged when entering Canada and are not included in the Shipping Fee. Customers are responsible for paying these fees.
Duties and taxes are determined by the customs agency within the destination country and are collected at the time of delivery. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country. TENGA STORE USA has no control over this system, and payment of any duties and import taxes is the responsibility of the recipient.
Shipping Partners
Orders are dispatched according to shipping destination with one of the following delivery partners:
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Please note that we are unable to fulfill requests for specific delivery partners.
Where are orders shipped from?
Depending on shipping destination and stock availability, orders are dispatched from one of our warehouses in Torrance, CA, Rancho Dominguez, CA, and Dayton, NJ.
Please note that no orders are dispatched on Saturdays, Sundays, or Public Holidays.
Delivery Time
See below for a guideline for delivery times from the day of dispatch to your destination during times of regular service.
| Delivery Time | Country |
| Up to 7 business days | USA |
| Up to 21 business days | Canada |
Tracking Information
When your order leaves our warehouse, you will receive a tracking number via email. Using this number, you can track your parcel directly with the delivery services below:
Can I change the address on my order?
Yes, please get in touch with our support team. Be sure to provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order.
A $25.00 charge for redirected packages may be applied to your credit card when incorrect or incomplete addresses are provided.
Guarantees also do not apply when incorrect or incomplete addresses are given.
What happens when my parcel is lost or damaged in transit?
If your parcel is lost or damaged in transit, please get in touch with our support team within 60 days of the product's dispatch.
* If the delivery issue has exceeded 60 days from purchase, we will not be able to issue a refund or replacement.
UPS Investigations (if applicable)
Please note that UPS investigations usually take approximately 2 - 3 working weeks. Upon the completion of the lost package investigation, you can choose to receive a replacement or a refund for your order.