Due to the intimate nature of our products, TENGA STORE USA cannot offer refunds or exchanges on items that have been opened.

To be eligible for a return, items must be unused, in the same condition as received, unopened, and in their original packaging. Returns must be requested within 30 days from the date of purchase and accompanied by a receipt or proof of purchase.

If your product is defective or was damaged in transit please contact our support team.

Write a clear and concise answer to guide your customers.

You can apply for a return within 30 days from the date of purchase.

Customers are responsible for all shipping costs associated with their orders. We do not refund shipping costs or additional fees for any reason.

If approved, refunds will typically appear in your account within 30 days from the day of notice (or at least 5 business days). If you have not received the refund after 30 days please contact our support team.

If your refund hasn’t appeared in your account yet, here are the steps you should take:

1. Check Your Bank Account: Ensure you’ve thoroughly checked your bank account.
2. Contact Your Credit Card Company: Sometimes, it takes a bit of time for refunds to be officially posted by your credit card company.
3. Reach Out to Your Bank: Banks often have a processing period before a refund is posted to your accounts.

If you’ve completed all these steps and still haven’t received your refund, please contact us via our Customer Support page.